Privacy & Refund Policy

Refund Policy:

At Dias Web Solutions, we strive to provide excellent web hosting services to our valued customers. We understand that circumstances may arise where a refund is necessary. Please review our refund policy outlined below:

1. Money-Back Guarantee: We offer a 30-day money-back guarantee on our web hosting services. If you are not satisfied with our services within the first 30 days of your purchase, you may request a refund. Please note that this guarantee applies to new customers only and does not cover domain registration fees, add-on services, or any other non-refundable items.

2. Refund Eligibility: To be eligible for a refund, you must meet the following criteria:

   • Your request for a refund must be submitted within 30 days of your initial purchase.
   • You have not violated our Terms of Service or Acceptable Use Policy.
   • You have not previously received a refund for the same service.

3. Refund Process: To request a refund, please contact our customer support team via email or support ticket. Provide your account details, the reason for the refund, and any relevant information. We will review your request and respond within a reasonable timeframe. If your refund is approved, we will process it using the original payment method, excluding any non-refundable fees.

Privacy Policy:

Protecting your privacy is of utmost importance to us at Dias Web Solutions. We are committed to safeguarding the personal information you provide when using our web hosting services. Please read our privacy policy outlined below:

1. Information Collection: We collect and store personal information, such as your name, email address, billing details, and website usage data, to provide our services and improve the user experience. We may also collect non-personal information, such as browser type and IP address, for statistical analysis and system administration purposes.

2. Data Usage: We use your personal information solely for the following purposes:

   • To provide and maintain our web hosting services.
   • To process payments and invoices.
   • To communicate with you regarding service updates, technical support, and promotional offers.
   • To improve our services, troubleshoot issues, and customize your user experience.

3. Data Protection: We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of data transmission over the internet or electronic storage is 100% secure.

4. Data Sharing: We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information with trusted third-party service providers who assist us in delivering our services (e.g., payment processors, data centers) or when required by law.

5. Cookies: We use cookies and similar technologies to enhance your browsing experience and gather information about how you interact with our website. You can manage cookie preferences through your browser settings.

6. Policy Updates: We may update our refund and privacy policies from time to time. Any significant changes will be communicated to you via email or prominent notices on our website.

If you have any questions or concerns about our refund or privacy policy, please contact us via our designated communication channels.